Customer Support Lead (Remote)

We are seeking a dedicated Customer Support Lead to oversee our remote support team, ensuring exceptional service for our customers through chat and email interactions. In this role, you will be responsible for coaching and mentoring support agents, monitoring response-time service level agreements (SLAs), resolving escalated issues, and providing regular reports on support metrics to drive performance improvements. The ideal candidate will have a minimum of 3 years of customer support experience, including at least 1 year in a leadership or team-lead role. Strong communication skills, a passion for customer service, and the ability to analyze support metrics are essential for success in this position. If you are a proactive problem-solver looking to make a significant impact in a remote environment, we encourage you to apply.