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Knowledge base

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Getting started

Creating an account and finding your way around.

How do I create a job seeker account? Sign up, verify your email, and pick the sectors you're interested in. How do I create an employer account? Sign up as an employer and tell us what kind of organization you are. What's the difference between local and global jobs? Local part-time roles are tied to a branch country; long-term roles can be open to anyone.

For job seekers

Applying for jobs, licenses, and getting hired.

Why can't I apply for a job? You need to be subscribed to the job's sector, and to hold any required license. How does the matching score work? Casual and part-time offers require your profile to meet a minimum match score. Is a license required to sign up? No - licenses are optional at signup and can always be added later.

For employers

Posting jobs, pricing, and verification.

How much does it cost to post a job? A posting fee plus, for casual/part-time roles, a matching fee on a successful hire. What does "Verify employer" mean? A public directory job seekers can use to confirm a company is really on the platform.

About Nurai Connect

What is Nurai Connect? Who can use Nurai Connect? Is Nurai Connect a recruitment agency or an employer? Does Nurai Connect guarantee that I will get a job or client? Does Nurai Connect operate worldwide? Who operates Nurai Connect? What types of opportunities can appear on Nurai Connect? How do I know whether a listing is employment or a task? Is there a Nurai Connect mobile app? Where should I start if I am new?

Registration and Account Roles

How do I create a Nurai Connect account? Should I register as a job seeker or an employer? Can an individual or household use Nurai Connect without owning a company? Can a business register several employees to manage its account? Can I be both a worker and a client? Do I need a business registration number to sign up? Must I upload my professional licence when registering? Can I use someone else's identity or company details to register? What if I do not receive my email verification message? Can I register from a country that is not yet an active branch?

Sign-In, Account Settings and Security

How do I sign in to my account? I forgot my password. What should I do? How do I change my email address or phone number? What should I do if I suspect someone accessed my account? Can I update my country, time zone or preferred language? Can I close or deactivate my account? Can I create several accounts for the same person? How do I update my public profile visibility? What happens when my account is suspended? How can I keep my account secure?

Job Seeker Profiles, CVs and Career Information

How do I complete my job-seeker profile? What should I write in my professional summary? Can I upload a CV or résumé? How do I add skills and work experience? Can I add education, training and certificates? How should I describe my availability? Can I add languages and international work preferences? Should I enter my expected salary in a specific currency? Can my job-seeker profile be visible to employers? How often should I update my profile?

Finding and Understanding Jobs

How do I search for employment opportunities? What is the difference between local and global opportunities? Does 'remote' mean I can work from any country? What does a featured or promoted job mean? How can I tell whether a job is still available? Why am I seeing jobs from another country? Can I search by sector rather than job title? Why might a job not appear in my search results? Can I save a job to consider later? What should I check before applying for any job?

Applications, Interviews and Job Offers

How do I apply for a job on Nurai Connect? Why might the Apply option be unavailable? Does submitting an application guarantee that the employer has read it? How do I check the status of an application? Can I edit an application after submitting it? Can I withdraw a job application? How will I know if I am invited to an interview? What should I do if I receive a job offer? What if I applied but received no response? Can I apply for more than one job?

Applying on External Employer Websites

Why does a job send me to another website to apply? Will my external application appear in my Nurai Connect account? Who should I contact about an application completed elsewhere? What should I check before entering information on an external application page? Can Nurai Connect change or delete an application held by an employer? What if an external application link is broken? Does an external application guarantee that the job was verified by Nurai Connect? Can an employer ask me to complete a second application on its own site? Who decides whether I am shortlisted or hired after an external application?

Employer and Organisation Accounts

How does an employer get started? Can a recruitment agency post jobs for another company? Can an employer recruit candidates in several countries? Why might Nurai Connect request business verification? Can an individual hire someone without having a company? Can an employer view every job-seeker profile? Can a business have more than one location or branch? Who is responsible for employees hired through Nurai Connect? How does an employer protect candidate information? What should I do when the person managing our organisation account leaves?

Posting and Managing Job Advertisements

How do I create a job advertisement? What makes a professional job description? Can I post a local vacancy or a worldwide vacancy? How should I specify salary or compensation? Do I need to provide a closing date? Can I edit a job after publishing it? Can I close or remove my own job advertisement? What does it mean when my job is pending review? Can I promote or feature an advertisement? Can I publish identical vacancies in multiple places? How do I choose between employment posting and task posting?

Hiring, Interviews and Employer Decisions

What if a candidate's professional licence has expired? How do I review applications for my job? Can I contact a candidate before making an offer? How should I arrange an interview? Can I use screening questions in recruitment? How should I communicate an employment offer? What if a candidate accepts and later changes their mind? Can I charge a job seeker to apply or accept a job? Does Nurai Connect make the final hiring decision? What happens to applications after a vacancy closes?

Tasks and Services for Clients

What is a task on Nurai Connect? Who can post a task? What information should I include in my task description? Do I have to publish my home address to everyone? Is posting a task the same as accepting a worker's offer? Can I ask several providers for quotes? Are there services Nurai Connect does not allow? Can I request a recurring service? Can I request urgent or same-day assistance? Can I attach photos or documents to a task? Who is responsible for providing tools and materials?

Worker and Service Provider Profiles

How do I offer my services through Nurai Connect? How is a service-provider profile different from a job-seeker profile? Can a sole trader or registered business offer services? How should I set my service area? Can I offer hourly and fixed-price services? What documents might a service provider need? Can I work in more than one sector? How do I update my availability or service details? Can a team offer services under one business account? Does a verification badge guarantee that a worker is safe?

Quotes, Bookings and Agreements

What is the difference between a quote and a confirmed booking? How should I compare service quotes? What should a client confirm before accepting a quote? Can a provider suggest a different price? Who sets the price for a paid task? When does a task agreement begin? Can I book work for a different address from my profile location? What if the client and provider disagree about what was included? May the provider start before payment or booking confirmation? Can I use the same provider again?

Task Delivery, Changes and Completion

What should I do before arriving at a service location? What if the actual task is larger than described? Can a client add more work after a task starts? What if a worker arrives late or cannot attend? What if a client is not available when the provider arrives? What should I do if I encounter an unsafe task? How is task completion recorded? Can I leave feedback after a task? What if the client says the work was not completed properly? Is a task payment the same as an employment salary?

Remote Projects, Shifts and International Work

What is a flexible shift? What is a remote professional project? How is a project different from permanent employment? Can I undertake work for a client in another country? Does Nurai Connect provide visas or work permits? How should milestones be described in a project? How should milestones be described in a project? Can a business request several people for the same shift or project? What should I check about international compensation? Can a service provider work across different time zones? Are international job offers guaranteed to be legitimate?

Licences, Qualifications, Checks and Work Eligibility

Does everyone need a licence to use Nurai Connect? What is the difference between a licence and a qualification? What is a police check and when might one be needed? What is a Working with Children Check or equivalent screening? Do Australian workers always need an ABN? What is a work-rights check? Can I register without uploading documents and verify later? What if my licence expires after I have joined? Can I use a licence from another country? Who checks professional documents? Can I publicly share my identification or police certificate? Why am I asked for different documents after changing sectors? Does verification mean Nurai Connect guarantees my work quality?

Memberships, Subscriptions and Benefits

What is a Nurai Connect membership? Do I need a membership to create an account? Can job seekers and employers have different plans? Where can I check the cost of a membership? Does a membership renew automatically? How can I cancel a membership? What are membership credits or featured-post allowances? Can a plan provide a discounted commission? What happens when a paid plan expires? Can Nurai Connect change membership prices?

Fees, Commissions, Taxes and Invoices

Is every activity on Nurai Connect free? Is posting a task free? What is a platform commission? Is a job posting fee the same as a task commission? How will I know the total amount before paying? Can fees vary by country or currency? Who is responsible for taxes? Where can I find an invoice or receipt? Why does an invoice say pending or unpaid? Can I receive a refund of a platform fee? What should I do if I see an unexpected charge?

Wallets, Balances and Top-Ups

Who can have a Nurai Connect Wallet? What can a client or employer do with a wallet? What can a worker or service provider do with a wallet? What is a wallet top-up? Can an employer pay for a task using wallet funds? What if my wallet balance is too low to complete a payment? Why do I see several wallet balance amounts? Are promotional credits the same as money I added myself? How do I review transactions in my wallet? Why is a wallet transaction still pending? Can I send my wallet balance to another user? What if I added money but the top-up does not appear?

Wallet Payments, Credits and Adjustments

What happens when I pay for a task with my wallet? Can I combine wallet funds with another payment method? Can wallet funds be used for memberships or posting fees? What happens when a wallet-funded task is cancelled? What if the wallet shows the wrong amount? Can Nurai Connect temporarily restrict use of a wallet balance? What happens if a payment is reversed or charged back? Can I use my wallet for a transaction in another country? Are wallet balances insured or interest-bearing?

Earnings and Withdrawal Requests

How do I request a withdrawal from my Nurai Connect Wallet? Can both clients and workers request withdrawals? How long does a wallet withdrawal take? What information do I need to receive a withdrawal? Why has my withdrawal request not been approved? What does processing mean for a withdrawal? What if a withdrawal is rejected or returned? Can I change the payment details after requesting a withdrawal? Can I withdraw the full balance shown on my dashboard? Does closing my account cancel money owed to me? What should I include when asking support about a withdrawal?

Cancellations, Refunds and Disputes

How do I cancel an accepted task? Will I always receive a full refund when I cancel? What happens if the provider cancels the task? Can I request a refund for work that was incomplete? What if a client refuses to acknowledge completed work? What evidence helps resolve a task disagreement? What is a payment dispute? Can Nurai Connect decide a disagreement between users? What if a task is cancelled because of dangerous conditions? Can I challenge a refund or account adjustment? Can the same payment be refunded twice? Are there deadlines for raising a payment problem?

Countries, Branches, Currencies and Local Rules

What is a Nurai Connect branch? Why does Nurai Connect ask for my country? Can I apply for work outside my home country? What does it mean when my country is listed as coming soon? Can I change the currency displayed on the website? Why might the same service have different rules in two countries? Can a worker offer services in another country while living elsewhere? Does Nurai Connect operate only under an Australian company? How do I choose the correct time zone for interviews or bookings? Why can't I use a payment method that exists in another country? Does a worldwide platform mean the same privacy rules apply everywhere?

Messages, Notifications and Communication

How can I contact another user about a listing? Why should I keep task discussions in an official channel? Why am I not receiving notification emails? Can I control job alerts or marketing messages? What should I do if a message looks like a scam? Can I send photographs or documents in chat? Why do employer replies sometimes arrive by email instead of the platform? Can I block or report another user? What information should I include in a support message? Can Nurai Connect read private communications?

Reviews, Ratings and Reputation

What is the purpose of reviews on Nurai Connect? Who may leave a review? How can I write a useful review? Can a client review a provider and a provider review a client? Can I remove an unfair or false review? Does a high rating mean a person is fully verified? Can I change a review after submitting it? What happens if someone offers me money for a positive review?

Safety, Fraud Prevention and Reporting

What should a provider do before visiting a client's home? How can I recognise a suspicious job advertisement? Is it safe to pay a recruiter to secure employment? What should I do if someone asks for my bank password or one-time code? Can I ask a provider to perform work outside their licence? What if I experience harassment, discrimination or threats? How do I report a fake company or impersonation? Can I trust every verified profile? What if someone asks me to complete a task outside the official payment process? Should I send my passport or government ID to a stranger offering work? Can I report a listing without having an account? What happens after I report suspicious activity? What should I do if I have already lost money to a scam?

Privacy and Your Personal Information

What personal information does Nurai Connect use? Who can see my CV or professional profile? Can employers use my application details for unrelated advertising? What happens to information I submit on an external employer site? Can I request a copy of my personal information? How can I correct inaccurate personal information? Can I ask Nurai Connect to delete my account data? How are identity documents and professional checks handled? Does Nurai Connect use cookies or analytics? May my information be processed in another country? Does Nurai Connect sell my CV or identity documents? How can I raise a privacy concern?

Matching, Recommendations and AI Assistance

How does Nurai Connect help me discover suitable opportunities? What is a matching score? Can a low matching score prevent me from finding work? Why do I receive recommendations outside my preferred sector? Does Nurai Connect use artificial intelligence? Can the virtual assistant approve a payment or hire me? What if an AI-generated answer seems wrong? Does a match notification mean an employer has selected me? Can I choose not to receive some recommendations?

Locations, Maps and Accessibility

Why does Nurai Connect request a location? Does the platform know my exact home address automatically? Can I search jobs without sharing my precise GPS location? How do maps help with local tasks? Why does my map or location show the wrong city? Can I change my preferred work radius? Is every address visible to all users? Can I use Nurai Connect on a phone or tablet? What should I do if I cannot use a feature because of accessibility needs? Are map travel times and routes guaranteed?

Technical Problems and Troubleshooting

The website is not loading. What can I do? Why can't I sign in even though my password seems correct? Why does a profile or form refuse to save? Why won't my CV or attachment upload? What if a button does nothing when I tap it? What should I do if checkout freezes? Why did my wallet top-up fail? Why am I seeing a currency or salary display that looks wrong? Why am I not receiving an SMS or verification code? Why is an external job application page not opening? How do I report a technical bug properly? What if the site works on desktop but not on mobile? Can I recover a draft after my connection disconnects?

Customer Support, Platform Rules and Legal Information

How do I contact Nurai Connect Support? What should I do if my support request is urgent? How does Nurai Connect handle complaints? Where can I find the Terms and Conditions? Where can I read the Privacy Policy? Can Nurai Connect remove misleading or prohibited content? Can Nurai Connect change the services it offers? Can my account be permanently closed by Nurai Connect? Can I advertise a prohibited or illegal service? Can I use data from profiles for bulk marketing or resale? Where can I get help understanding an employer contract? Does contacting support stop a legal deadline or bank chargeback period?